Shipping and Delivery

All items offered on FreedomCustomily are made-to-order.  This means that when you place your order, we print that items just for you, one at a time for the best quality!

While we print a portion of our products in-house at our US facilities, we also source from suppliers worldwide to offer our shoppers a greater variety of merchandise. We only work with vendors who abide by our strict quality control guidelines and standards. This is the reason for the delivery times below.

Shipping carrier: USPS, UPS, 4PX, Local Post…

Estimate Time Of Arrival 

We process orders on business days (Business Days are Monday-Friday; Holidays, Saturday, Sunday are not included)

The estimated delivery time for our order will depend on your location. While we work closely with our logistics partners to provide you accurate delivery information, delivery times are estimates only and cannot be guaranteed. Once your product(s) are in transit, any delays are outside our control.

To estimate when you can expect your order, please refer to the time frame  below or The description of products:

DELIVERY TIME

Delivery Time = Processing Time + Shipping Time

The time frame of order delivery is divided into two parts:

• Processing time: 5-10 business days
• Shipping time: 10-15 business days

Estimated delivery time 15-25 business days

Covid-19 Situation Shipping Time Delay:

Packages during Covid-19 time may be delayed from 5 – 7 business days than usual, this is something we can’t handle. We’re sorry and thank you for your understanding

Please note:

1. Canvas/ Poster:These packages cannot be delivered to a PO box.
2. When order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.
3. In addition, if your order is personalized and/or needs modifications, it may take a few days for our designer to make customization. Design time will depend on the complexity of the request.

Shipping Price

Shipping prices are fixed and do not change at any time

+ ORDER TRACKING

• You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.
• If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.
• If it is over your estimated arrival date, please contact us, and we can take care of this for you.

+ INCORRECT ADDRESS 

• If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.
• We are not responsible if your order gets delivered to the wrong address or returned to sender. The returned orders will be donated to charities and will not be returned to our warehouse. Before reaching out to our customer support, please check your given shipping address first.
• For orders returned due to an incorrect address provided, we request a re-shipping fee to resend your order
• If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.