FAQs 

We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 5-7 days after you receiving that email.

You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us.

Please note that the tracking information will be displayed after 5-7 days after being updated.

For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.

Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.

We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are set in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.

Our products are set in US Dollar. But our system will automatically convert it for you, don’t worry!

 First of all, Choose products that you love, then click “ADD TO CART” and “Proceed to Checkout”. Then fill in your information and pay. That’s it! Very easy.

If you want to change anything in your order, please contact us via email support@freedomcustomily.com within 12 hours after placing your order.

We always try to bring the best quality product to customers. However, there are many factors that affect negatively to the quality, especially shipping factor, that make our products be defective or damaged. Please Click Here for our Return and Refund Policy.

We have a sizing chart in each product description. Please follow our instruction to find your size. If you mistakenly chose an incorrect size, please contact us within 12 hours after placing order so that we could help you correct it.

*** As we do not offer return or refund for size choosing problem so please check our instruction carefully.

Step 1: Contact your nearest post office and provide them your ID card or tracking number to find out its status.

Step 2: If you can not find out anything, contact our Customer Service department by sending an email to support@freedomcustomily.com and provide your shipping address again.

Step 3: If the address you provided in the email matches with your shipping address in our system, we are willing to send you a replacement or refund you 50%. Please be notified that these 2 options are our final solution for your request.

If not, it was probably your careless as filled in a wrong address, thus we could not deliver your packet. In this situation, we need you pay some extra fees for sending you a replacement. This is the only option for you in this situation.

 In case of providing us an incorrect shipping address, you should contact us immediately by sending an email to support@freedomcustomily.com and provide us your correct address. We will check whether we can change it for you.

If your order was shipped out, we are really sorry that we are not able to change it for you nor sending you another packet without any fee.

 There are 2 common reasons that make your packet be returned: Your shipping address is incorrect/insufficient or you are absence at the time the packet was attempted to deliver.

In cases that your shipping address is not correct, we are not able to take any responsibility since we shipped it out to the address that you provided us and it is not the mistake from our end.

Otherwise, we are willing to send you a replacement. If the second packet can not reach you, we are sorry to tell you that we are not able to help you out with this.